It is an offence to sell or supply liquor to a person under the age of 18 years, or to obtain liquor on behalf of a person under the age of 18 years.
We supply wine from our site in the Barossa Valley to anywhere within Australia that is reached by Australia Post. We ship single bottles to a full case of twelve bottles and of course multiple cases. Purchasing a full box is your most economical method. The freight rates can be found on our Freight Calculator.
We often buy tiny amounts and occasionally may find we have run out before your order is fulfilled. We will alert you to this promptly.
You can contact us at Glug in the normal ways as listed below:
Trading name: Glug
ABN: 39 733 636 700
Address:C/o Veritas Winery, Corner of Stelzer Road and Seppeltsfield Road, Tanunda, South Australia.
Postal Address: P.O.Box 613, Tanunda, South Australia, 5352.
Telephone Number: (08) 8562 4616
Fax Number: (08) 8562 4616
E-mail: firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org
Delivery is by Australia Post. Glug will dispatch the order within three working days and in most case much quicker. Delivery by Australia Post will take about one week to capital cities and up to 14 days for more remote towns.
Australia Post delivers Monday to Friday between the hours of 9.00 am to 5.00 pm. If you are out Australia Post will leave a calling card and you will be asked to collect the wine from the nearest Post Office.
At this stage we do not supply customers outside of Australia.
Refunds and Returns
All of our wines are sold with a money back guarantee. If after trying a bottle of wine you are not satisfied please inform us and we will arrange pick up of the remaining stock and a refund of the full amount including freight to your account. If it is part of a mix we will refund you for the single bottle.
While we find Australia Post reliable the occasional bottle does get broken and we will refund these as well.
There are no ifís or butís about our money back guarantee. We sent out our first mail order case of wine in 1976 so we are used to keeping our customers happy and actually problems are quite rare.
Your Credit Card Details
After you have worked out what wines you wish to buy you will come to a payments screen. This will ask you how you would like to pay and there are three options; direct debit into our account, you elect to send us a cheque or pay by credit card. If you pay by credit card you will then enter a secure Westpac banking site and Glug does not get to see your credit card details.
At this stage we do not accept American Express or Diners Club.
You can view a copy of our liquor licence in pdf from here.